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Triggering Routing on Directional Changes

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Sometimes you want to trigger a record to route depending on the prior value on a field, such as triggering on an increase in Lead score, but not a decrease. This will explore a way you can compare a field’s new value with its prior value in determining when to trigger routing.

Tags
  • Lead Management
  • Lead Routing
  • Operations
  • Revenue Orchestration
  • Routing
  • Tips & Tricks

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