2021 OPENING KEYNOTE – Electricity and Flow: The Future of Customer Experience

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In a hyper-connected, distributed and digital economy, improving the stakeholder experience will require new design thinking based on the principles of flow. To reach optimal flow – an environment characterized by minimal friction and value creation at the speed of need – businesses must embrace artificial intelligence (AI). The new currencies that matter most in a decentralized and digital-first economy are speed, personalization and intelligence at scale.

In his opening keynote at OpsStars 2021, Afshar describes the importance of AI – business electricity for the new normal – and how it can be leveraged to deliver a better stakeholder experience using the modern principles of flow design.

  • Marketing
  • Operations
  • OpsStars
  • Sales

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