Referencing Alternate Working Hours with Queues

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Sometimes you need to reference an alternate set of working hours different from the hours assigned to a user, or you need an entire round-robin pool to have a set of working hours, even if the individuals in it have different hours. Here’s how you can use SFDC queues to incorporate alternate working hours into your routing graph.

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Getting started with LeanData routing is easy whether you already know what you want or you are looking for some ideas. LeanData’s provided routing templates are a great way to get started quickly.