When a rep misses an SLA, you still need to know how long it actually took them to work the record, not just that the timer expired. With Extended Tracking on the Track SLA node, LeanData holds the record past the SLA Timer and keeps measuring Time-to-Action without stacking extra nodes or stitching logs together.
LeanData Tips and Tricks videos are short videos to walk you through how to set up specific use cases. These are great to learn new ways to leverage LeanData that you might not have thought of! Explore more Tips and Tricks videos in the Resource Center for more ideas.
Need help with LeanData? Check out our Help Center for documentation.
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