The 2025 OpsStars Winner for The AI-Powered Program of the Year goes to:
Uber Technologies
Uber for Business set out to solve a major challenge: sales representatives were spending hours each week digging through multiple systems just to prepare for account conversations. Without a single source of truth, sellers lacked confidence in knowing which accounts mattered most and how to engage them.
To address this, the Uber for Business team built a custom AI-powered co-pilot. Designed with sellers in mind, the tool pulls data from internal and external sources into one centralized hub. With features like a quick customer synopsis, AI-driven recommendations, and real-time Q&A through Ask IQ, sellers gained immediate access to the intelligence they needed.
The phased rollout ensured the system evolved with continuous feedback from users. The result was a tool that freed up time, boosted consistency, and helped sales teams engage more strategically. What once took hours of manual work could now be done in minutes, allowing reps to focus on building stronger customer connections.
Operational Results
- 81% sales adoption within the first quarter of launch
- 20% increase in contact response from higher-quality outreach
- ~17,000 new opportunities created from AI-recommended buyer personas
- Average sales cycles shortened by 20% (14 days)
