Video
Round Robin Values Instead of Users
Learns how to assign different values to incoming records without changing ownership using round...
Video
Tracking Time to Action Beyond Expiration
Learn how to keep your original SLAs tracking actual response times even after a Hold Until node...
Video
Hold Until User is Available
In this Tips and Tricks video, learn how to automatically hold records until an intended recipient...
Video
Updating Multiple Records with Collections
Learn how to make changes to many related records simultaneously using Collections.
Video
Using Data Tables for Vacation Coverage
In this Tips and Tricks video, learn how to use a Data Table to automatically route record to...
Video
Escalating Time to Action Urgency
In this Tips and Tricks video, learn how to create an escalating reminder system to drive...