Video
Using Sales Engagement Tools to Satisfy Hold until Conditions
Learn how to utilize a Hold Until Node with sales engagement tools to track time to follow up.
Video
Offloading Complexity with Routing Scheduler
In this Tips and Tricks video, learn how to use Routing Scheduler to offload less urgent branches...
Video
Round Robin Values Instead of Users
Learns how to assign different values to incoming records without changing ownership using round...
Video
Tracking Time to Action Beyond Expiration
Learn how to keep your original SLAs tracking actual response times even after a Hold Until node...
Video
Hold Until User is Available
In this Tips and Tricks video, learn how to automatically hold records until an intended recipient...
Video
Updating Multiple Records with Collections
Learn how to make changes to many related records simultaneously using Collections.