Integrated Scheduling in Practice: Lessons from ChowNow’s Ops Team
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Video
Updating Multiple Records with Collections
Learn how to make changes to many related records simultaneously using Collections.
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Round Robin Values Instead of Users
Learns how to assign different values to incoming records without changing ownership using round robins.
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Tracking Time to Action Beyond Expiration
Learn how to keep your original SLAs tracking actual response times even after a Hold Until node expires.
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Using Sales Engagement Tools to Satisfy Hold until Conditions
Learn how to utilize a Hold Until Node with sales engagement tools to track time to follow up.
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Hold Until User is Available
In this Tips and Tricks video, learn how to automatically hold records until an intended recipient becomes available.
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