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LeanData Support

If you have questions, please feel free to reach out to LeanData Support

For ongoing expertise, guidance on adoption and best practices, we provide two offerings for Support:

Standard Support

Standard Support is included with every LeanData subscription. LeanData Technical Support is dedicated to your success by providing timely responses to assist with questions or problems with LeanData products. LeanData’s experienced Technical Support Specialists are highly skilled and well versed with our industry leading platform. The Technical Support team strives to provide:

  • Answers to product-related questions
  • Troubleshooting and issue diagnosis
  • Resolutions to issues or confirmed bugs encountered while using the product
  • Guidance and assistance in making minor modifications to existing LeanData configurations

Premium Support

Premium Support is offered to customers as a paid subscription service. LeanData’s Premium Services advises customers and partners seeking help with planning and deploying their LeanData solution successfully with a focus on Revenue Automation. A dedicated LeanData Consultant serves as an ongoing single point of contact for customers as their business and technology needs evolve.

Benefits of Premium Support

A single point of contact serving as a technical advocate

  • Direct access to technical expertise to resolve issues more quickly and discuss solutions
  • Proactive planning and prioritization, and adoption or upgrade support of LeanData to align with your release schedule
  • A bridge to LeanData’s Product and Customer Success organization, providing you with the power to impact future product features and updates. Many new features in LeanData products today were created due to customer needs

Premium Support includes everything above in Standard Support, plus the following:

Guidance on end to end Revenue Automation

  • Premium Support Consultants partner with you to provide automation solutions and guidance for your Go to market strategies
  • Premium Support Consultants provide the required expertise to build your automations, minimizing disruption and freeing your resources to focus on your key business challenges
  • As a seasoned professional, a Premium Support Consultants helps guide and advise on revenue automation and integration, mobilizing an extended team that will work with you to get the most out of LeanData

Proactive planning

  • Take advantage of the latest product enhancements, extracting the maximum benefit out of LeanData’s revenue automation and integration capabilities
  • Host regular meetings with you to better understand your goals, environment, open support cases, upcoming product releases, etc.
  • Provide early beta access for upcoming product and feature launches

Mentoring and Training

  • Provides ongoing training to your team on LeanData skills and/or capabilities to further enable you GTM needs

Out of Scope

  • Project based or major updates to graphs, that will involve additional Professional Services assistance
  • Project Management services

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